T.I.M.E.SM FAQs
What is T.I.M.E.SM?
T.I.M.E.SM (an acronym for Time Is Mine to Enjoy) is an exclusive amenity offered only by Crescent Communities. It combines three distinct services, which, bundled together, save homeowners time in their everyday lives. T.I.M.E.SM includes the services of a full-time Activities Director who plans year-round activities for residents, a Community Coordinator who manages the day-to-day business of the community, and a Resident Services Manager who negotiates and oversees a wide variety of service providers for residents of Crescent communities.
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What are the resident services available?
Initially, yard services (including landscaping, gutters), cleaning services (including pressure washing, maid service, dry-cleaning pick up and delivery, car detailing) and meal services (including prepared meals/personal chef and grocery delivery) will be available at special negotiated rates for Crescent residents only. We will be expanding the services. The easiest way to see all that is currently available is to visit www.CrescentTIME.com.
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How much does it cost?
Crescent subsidized all costs associated with building the web site and launching T.I.M.E.SM. The cost associated with managing the ongoing service, which is shared by all the communities it serves, is expected to be less than $10 per month per family and is built into the POA dues.
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Where is it available?
T.I.M.E.SM is currently available to homeowners in Crescent communities managed by Crescent Resources - Springfield, The Farms, Falls Cove and Chapel Cove.
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When will all Crescent communities have T.I.M.E.SM?
Whenever they want it! If you live in a Crescent community that has assumed management of the POA, all you need to do is indicate that you would like to implement this service and it will be made fully available to you. To start the process, please call Paige Grisette at 980-321-6276.
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Can I use the services if I am not a resident but own land in a Crescent community?
Yes, all property owners of Springfield, The Farms, Falls Cove and Chapel Cove are eligible to receive the benefits of T.I.M.E.SM, but are dependent upon the delivery areas of the service providers. If you do not have a home in the community, service requests will be fulfilled if at all possible. However, they are not guaranteed as service and deliveries are negotiated for community locations only.
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How do I get started?
Via e-mail, you will receive an invitation code so you can "open your account" for T.I.M.E.SM. Go to www.CrescentTIME.com, submit your invitation code, and it will bring up your account information. At that point, simply log in and begin requesting services!
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I deleted the e-mail with my invitation code. How do I get a new one?
Just click the Get Invitation Code link, complete the information and your invitation code will be e-mailed to you.
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Who do I talk to if I have questions/problems?
On www.CrescentTIME.com, click the Contact Us or Questions/Problems links, complete and submit the form. Once the form is submitted, you’ll be contacted within one business day. Or, call Emily Fowler, your Resident Services Manager, at 980-321-6282.
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Who is the Activities Director and Community Coordinator for my community? How can I reach them?
Each community has a dedicated Activities Director and Community Coordinator. Each resident receives a community directory with the name and contact information for these and many other people in place to help you. Or, simply go to www.CrescentTIME.com for that information.
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What do you look for in a service provider? How are they chosen for T.I.M.E.SM?
We research a number of factors about the service providers during the application process, including: level of service, ability to provide a preferred rate, number of years in business, professional references, standing with the Better Business Bureau and ability to handle a high quantity of business.
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What kind of background checks are conducted on service providers?
All of our service providers have been through an application process and are interviewed. During the process, they are required to provide references along with warranty, guarantee, workers compensation and liability information. Once invited to be on the Service Guild, each provider signs a binding service agreement.
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Do you guarantee service quality for the providers?
We guarantee that we have determined the track record and dependability of all providers. We also provide venues for you to let us know if you have not been satisfied in any way. We will remove any provider that receives consistently unsatisfactory service ratings from residents. Beyond these screening methods and communication tools, we cannot guarantee service levels of providers.
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Is there someone I can contact if I have problems with a service provider?
The Resident Services Manager will help solve any issues you might have with a service provider. Just click on Contact Us, provide information regarding your issue, and the Resident Services Manager will contact you within one business day.
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Will there be more services offered?
Crescent will continue to expand the Service Guild to include more and a greater variety of services. You may suggest additional services by clicking the Questions/Comments/Recommend a Service link on www.CrescentTIME.com.
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What happens to T.I.M.E.SM when the POA is handed over to the property owners?
Like every other service included in the POA budget, your community will have complete freedom to decide what to keep, change or eliminate.
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What happens if I decide not to take advantage of T.I.M.E.SM?
Nothing. Just like other amenities that are "built in" to the community such as the swimming pools, tennis courts, parks, etc., you do not have to use them. However, your POA dues will still reflect the cost of T.I.M.E.SM.
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Can I join the Services Guild?
Businesses owned and operated by a resident of a Crescent community are not eligible to be a service provider. If you know someone who provides a service that you would like considered for the Service Guild, they can access www.CrescentTIME.com and complete a vendor application for consideration.
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How can I recommend a business to add to the Service Guild?
Simply click the Questions/Comments/Recommend a Service link on www.CrescentTIME.com, complete and submit the form.
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Does Crescent Communities receive commission from the service providers?
No, Crescent does not ask for or receive any type of payment from the members of the Service Guild.
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What if I move?
If you move into another Crescent community that offers T.I.M.E.SM, contact your new Community Coordinator to transfer your account information. If you move to a non-Crescent community, you will no longer have access to T.I.M.E.SM.
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Is my information secure? What is your security policy?
Crescent Communities takes every precaution to protect user data and private information from unauthorized access by third parties. We do not share your information with outside parties except to the extent necessary to fulfill a request. Service Providers are required to keep all data and information confidential. They are prohibited from using it for any other purpose than to carry out the services requested. View complete Privacy Policy.
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